Our Automation Capabilities
Give business users the power to configure advice:
- Natural language rules so business users can maintain rules without a programmer.
- Flexible rule authoring so you can customize to your business.
- Collaboration features so multiple users can manage and develop rules together.
Eliminate repetitive work through automated:
Queue and route records and tasks to the appropiate agents:
- Route customer questions based on product and agent skill
- Round-robin queuing
- Standard assignments
Load and save data to existing systems:
- Determinations API
- Connector Framework
- Rest APIs
Our extensive deployment experience will allow you to:
- Get your system up and running fast
- Adapt quickly to changing policies or expectations
- Create knowledge articles and answers in one place to provide to agents and customers.
- Suggest answers to customers based on their previous searches and interactions.