Our Core Service

Automation

Automation Services

Take some of the workload off your employees and let us automate your business processes today! Our automation services include everything from providing self-service advice and decisions to customers to automatically routing calls and emails internally to appropriate agents.

Our Automation Capabilities

Give business users the power to configure advice:

  • Natural language rules so business users can maintain rules without a programmer.
  • Flexible rule authoring so you can customize to your business.
  • Collaboration features so multiple users can manage and develop rules together.

Eliminate repetitive work through automated:

  • Updates
  • Responses
  • Escalations
  • Assignments

Queue and route records and tasks to the appropiate agents:

  • Route customer questions based on product and agent skill
  • Round-robin queuing
  • Standard assignments

Load and save data to existing systems:

  • Determinations API
  • Connector Framework
  • Rest APIs

Our extensive deployment experience will allow you to:

  • Get your system up and running fast
  • Adapt quickly to changing policies or expectations

Unify knowledge:

  • Create knowledge articles and answers in one place to provide to agents and customers.
  • Suggest answers to customers based on their previous searches and interactions.

Automation Transformation

With customers' expectations constantly increasing, transform your service operations with automation.

Other Core Service

CUSTOMER EXPERIENCE

At the point when associations and groups line up with client needs utilizing uniquely planned arrangements ...

DIGITAL TRANSFORMATION

Key Assessment is vital to the accomplishment of any cycle. Houston Technologies Digital Transformation ...

STRATEGY

Our multi-faceted venture group will work intimately with you to decide all the important prerequisites ...

Free Consultancy

Transform your organization’s customer experience today