As the leading Oracle Field Service Cloud implementation partner in the US, Houston Technologies always looking for ways to improve the customer experience and reduce inefficiencies for our customers. In this multi-part series, we will look at how organizations can get the most out of their investment in Oracle Field Service Cloud.
Retaining customers often depends on reliable delivery, tailored services, and appropriate responses to issues. Deploying field service technology allows your company to make the most of every customer touchpoint after the initial purchase with the following capabilities
Oracle offers an assortment of help choices for their items. Their help is isolated into two levels: standard and premier.
Email : Email support isn’t available from Oracle.
Phone : Premiere customers can access 24/7 phone support and receive coverage across all of their issues.
Training : Oracle offers training support and certifications, though the person registered must belong to a registered partner of Oracle. Additional training and support can be found in the Oracle knowledgebase.