We offer cloud counseling in Oracle HCM, ERP and CX SaaS modules through a wide range of Oracle cloud administration contributions including new execution, move-outs and on-premise relocation to Oracle cloud.
Customer experience and CRM implementation services continue to be in high demand with the advent of digital business transformation. CRM functionality falls into five main categories: sales, marketing, customer service, field service and e-commerce, as well as several cross-CRM applications.
Actualize Chat Cloud Service with specialist empowered devices like Chat Conferencing, Transferring, Integrated KM, and continuous Analytics.
Use Platform to incorporate Call Center communication frameworks with Agent Desktop giving specialists single-screen-view to work on.
Build up a bit by bit investigating device which successfully permits Agents just as Customers to analyze item/administration related issues.
Plan Self-learning information base with brilliant scoring and omnichannel access empowering specialists and clients a steady wellspring of information.
OSvC is stuffed with several standard reports and even permits constructing exceptionally redid reports fueled by an Operational and a Replication Database.
Design surveys that come bundled with Standard and Syndicated Widgets which allows you to capture customer feedback from any channel.
Adaptable, start to finish oversaw uphold administrations that decrease the progressing cost of possession, alleviate hazard, drive framework reception and improve client experience.
Flexible Options from Supplemental to Full Managed Support
Functional Support (Oracle SR Management, Help desk, troubleshooting)
Development Support (integration issues, report issues, customization, maintenance)
System Upgrade Support (Coordinated with Oracle, impact analysis, configuration changes, regression testing)