Houston Technologies ensures a modern customer experience solution through the combination of self-service, and assisted service, via chatbots, live-chat, co-browse, phone, and even social channels.
If a bad experience takes place within a contact center, 79% of customers will tell others about it. With social media in the mainstream, and with messaging apps growing at a faster pace than most social networks, a recommendation from a great customer experience is a differentiating service that drives business. Houston Technologies' Cross-Channel and Omni-Channel Contact Centers enables your agents to deliver exceptional service regardless of the channel or device your customers use to communicate.
"Over half of US online customers will abandon their online purchase if they cannot find a quick answer to their questions" - North American Technographics Customer Experience Survey.
"Houston Technologies" Knowledge Management provides a modern solution that allow users to access knowledge wherever they are, across all channels, mobile and even in other applications and games.